Terms and Conditions

General Terms

Coupons & Offers: Ensure you check the expiry date on each coupon before use, as they are subject to expiration.
Size Awareness: Know your size before purchase. For size discrepancies, reach out to us for exchanges.
Custom Jewellery Delivery: Custom orders are not time-sensitive. While we strive for timely delivery, unforeseen circumstances may result in delays.
Refunds & Returns:
- No refunds or returns for late-delivered custom orders.
- Refunds will be processed after deducting a 3% processing fee.

Undelivered Items:
- Tansi Jewels is not responsible for claims of undelivered items when valid Proof of Delivery (POD) and status updates exist.
- If delivery partners confirm shipment delivery, customers must address disputes directly with the delivery company.
Shipping Costs: Standard shipping is free. For one-day or priority shipping, an additional fee will apply.

Jewellery Quality: All jewellery is 925 hallmarked. We take full accountability for defects or purity concerns.
Manufacturing Defects: Shipping charges are waived for items with manufacturing defects.
Repairs & Wear and Tear:
- General wear and tear after 7 days will require customers to bear shipping charges.
- Unboxing video is mandatory to claim damages or missing items.

Warranty Period: Polish warranty is valid for 30 days from the shipment date.
Conditions:
- Wear and tear due to water or moisture exposure is not covered.
- Only polish defects on non-contact areas are eligible for coverage.
Complimentary Polishing:
- A one-time complimentary polishing service is offered.
- Customers must pack and pay for shipping.
Lifetime Service: Lifetime polishing and repairs are available for a one-time fee of ₹399.

Customized jewellery is neither exchangeable nor returnable.
Initial shipping for custom accessory orders is the customer’s responsibility; subsequent shipping costs will be covered by Tansi Jewels.
Allow at least 4 weeks for the dispatch of custom orders, though they may ship earlier.
Tansi Jewels will not be accountable for unforeseen damages during customization.

India’s first-ever jewellery buy-back policy.
Eligibility:
- Available only between 6 months and 1 year of purchase.
- Jewellery must pass quality checks to qualify. Damaged or broken jewellery will impact the buy-back value or disqualify eligibility.
Process:
- After meeting quality checks, customers receive a coupon code equivalent to the buy-back value.
- The coupon can be applied for a flat discount on future purchases.
Note:

Jewellery polish may wear off with direct water contact or prolonged exposure to moisture.
Tansi Jewels executives hold the ultimate authority for decisions on refunds, exchanges, and claims.